Engaging Human Systems for Smarter Cities

As cities take center stage as a learning lab and proving ground for sustainability solutions, there's been a strong focus on smart technologies. With good reason: These enable new capabilities for cities to serve their constituencies.

But what about the people side of the equation? How do we cut through the complexity of human systems to collaboratively design a solid smart city master plan? How can we leverage existing networks and partnerships -- and form new ones -- to build a new framework comprising smart infrastructure, smart aspirations and a smart community?

To succeed, smart cities need to become customer-centric; they must look to technology as an enabler to solve complex problems in a customer-centric way.

In this webcast, you'll learn:

• How to bring together the full spectrum of stakeholders, including the private sector.

• Why operating systems need to be integrated into a single management platform, with data collected, used and fed back in.

• How cities need to evolve organizations, bringing in new capabilities or upskilling existing ones, working across silos when the operating process.

• Why project governance matters and needs to be managed like a change management program

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